> For the complete documentation index, see [llms.txt](https://frenzy-5.gitbook.io/frenzy/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://frenzy-5.gitbook.io/frenzy/recourses-and-support/privacy-policy.md).

# Privacy Policy

This Privacy Policy explains how frenzy.bet (the “Company”, “We”, “Us”, or “Our”) collects, stores, uses, and safeguards personal and technical information collected from users (“User”, “You”) of <https://frenzy.bet/> and associated cryptocurrency casino services.

1\. INFORMATION WE COLLECT

1.1 Account & Wallet Data: Account identifiers, email address, password hashes, connected public cryptocurrency wallet addresses, and deposit/withdrawal on-chain transaction hashes.

1.2 Compliance & KYC Data: When requested for identity verification and AML compliance: full legal name, date of birth, residential address, government-issued photo ID scans, and source of funds documentation.

1.3 Technical Logs & Analytics: IP address, device fingerprints, browser type, operating system details, time zone, geolocation data, and game session logs.

2\. PURPOSES & LEGAL BASIS OF DATA PROCESSING

We process your personal information strictly for the following purposes:

• To create and maintain your account, authenticate logins, and manage your cryptocurrency balance.

• To operate real-time casino games (Crash, Slots, Live Casino), determine Provably Fair outcomes, and execute deposits and payouts.

• To detect and prevent fraudulent conduct, multi-accounting, bot usage, and system abuse.

• To comply with international Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT) legal frameworks and statutory record-keeping mandates.

• Marketing сommunications: Where permitted by applicable law and, where required, we may use the email address you provide to send you promotional communications, product updates, information about new features, bonuses, rewards, campaigns, and other marketing materials related to frenzy.bet. You may opt out of marketing communications at any time by using the unsubscribe link provided in our emails or by contacting us. Opting out of marketing communications will not affect essential service, security, transactional, or account-related communications.&#x20;

3\. DATA SECURITY & RETENTION

3.1 Security Protocols: All data transmissions between your browser and our servers are encrypted using Transport Layer Security (TLS/SSL). Sensitive verification records are stored in restricted access environments.

3.2 Retention Period: Personal and transactional information is stored for the lifetime of your account and for the statutory duration mandated by applicable AML, financial reporting, and tax regulations (typically 5 to 7 years following account closure).

4\. THIRD-PARTY DISCLOSURES

We do not sell, rent, or trade your personal data. We disclose information only to:

• Certified KYC/AML verification and fraud prevention service providers.

• Blockchain network nodes necessary to process cryptocurrency transactions.

• Competent judicial, regulatory, or law enforcement authorities when mandated by valid legal processes.

5\. COOKIE & TRACKING POLICY

<https://frenzy.bet/> uses cookies, local browser storage, and similar technologies:

5.1 Strictly Necessary Cookies: Essential for user authentication, maintaining active sessions, and synchronizing live balances with WebSocket game servers during Crash and live rounds.

5.2 Security Cookies: Used to identify unauthorized access attempts, mitigate DDoS threats, and enforce single-account policies.

5.3 Performance & Analytical Cookies: Used to measure server latency, UI rendering responsiveness, and game algorithm performance.

5.4 User Control: You can adjust cookie preferences in your browser settings; however, disabling essential cookies will disable account authorization and multiplayer gameplay functionality.

6\. YOUR PRIVACY RIGHTS

Subject to applicable data protection laws, you have the right to request access to, rectification of, or erasure of your personal data, provided such requests do not conflict with our mandatory statutory AML record-keeping obligations.

Where we process your personal data for direct marketing purposes, you may object to such processing at any time. After opting out, we will stop using your email address for marketing communications, except where retention is required by applicable law or where the email address is required for essential account, security, transactional, or service-related communications.&#x20;

<br>