> For the complete documentation index, see [llms.txt](https://frenzy-5.gitbook.io/frenzy/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://frenzy-5.gitbook.io/frenzy/recourses-and-support/terms-of-service.md).

# Terms of Service

frenzy.bet

<mark style="color:red;">IMPORTANT NOTICE.</mark> These Terms of Service contain provisions that materially affect your legal rights, including a binding individual arbitration agreement, a waiver of class action and jury trial rights (Section 20), limitations of liability (Section 17), and restrictions on who may use the Services (Section 3). Please read them in full. If you do not agree to be bound by these Terms, you must not access or use the Services.

{% hint style="info" %}
RISK WARNING. The Services involve real-money wagering on games of chance and the use of digital assets. You may lose the entire amount you deposit. Digital assets are volatile and their value may fall to zero. Nothing on the Website constitutes financial, investment, legal, or tax advice, and nothing on the Website constitutes an offer or solicitation to buy or sell any security, financial instrument, or investment product in any jurisdiction.
{% endhint %}

1\. THE AGREEMENT AND THE PARTIES

1.1  These Terms of Service, together with the documents expressly incorporated by reference in Section 1.4 (collectively, the "Terms" or this "Agreement"), constitute a legally binding agreement between:

(a)  Company, the operating company of the Platform as identified on the Website (the "Company", "we", "us", "our"); and (the "Company", "we", "us", "our"); and

(b)  the natural person accepting these Terms (the "User", "you", "your").

1.2  Scope of the Services. The "Services" means the online interactive gaming platform, wagering products, account and wallet functionality, promotional programmes, and related content and support made available by the Company at <https://frenzy.bet/> and any authorised sub-domains, mobile applications, or successor addresses (together, the "Website" or "Platform"). For the avoidance of doubt, the Services are entertainment services. They are not, and are not offered as, banking services, payment services, custody services, asset management services, investment services, or any form of financial service.

1.3  Incorporated documents. The following documents form part of this Agreement and are incorporated by reference: (a) the Privacy Policy; (b) the AML/CTF and KYC Policy; (c) the Responsible Gambling Policy; (d) the Bonus and Promotions Terms; (e) the Self-Exclusion Policy; (f) the Complaints Procedure; and (g) any game-specific rules published on the Website. In the event of a conflict between these Terms and an incorporated document, these Terms prevail unless the incorporated document expressly states otherwise.

1.4  Acceptance. You accept these Terms by any of the following: (a) ticking the acceptance box at registration; (b) creating an Account; (c) depositing funds; or (d) placing a wager. Acceptance is unconditional. You may not vary these Terms and no representation made by any employee, agent, affiliate, or third party has effect unless set out in these Terms or confirmed by the Company in writing.

1.6  Amendments. We may amend these Terms at any time. Material amendments will be notified to you by email and/or by prominent notice on the Website not less than fourteen (14) days before they take effect, except where an amendment is required to comply with law, regulation, a direction of a regulator, or to address a security or fraud risk, in which case it may take effect immediately. Continued use of the Services after the effective date constitutes acceptance. If you do not accept an amendment, your sole remedy is to close your Account under Section 15 and withdraw your Eligible Balance in accordance with these Terms.

2\. DEFINITIONS

"Account" means the user account registered by you on the Platform.

"Digital Asset" means a cryptographic token or coin supported by the Platform for deposit or withdrawal, including BTC, ETH, USDT, SOL and LTC.

"Eligible Balance" means Account funds that are available for withdrawal in accordance with Section 8.

"Loyalty Points" or "Points" means non-monetary, non-transferable promotional units credited under the loyalty programme described in Section 11.

"Platform Token" means any blockchain-based digital token that the Company may, at its sole discretion, issue or support in connection with the Platform, as described in Section 12.

"Restricted Jurisdiction" has the meaning given in Section 3.3.

"Restricted Person" has the meaning given in Section 3.4.

"Sanctions" means any economic, financial, or trade sanctions administered or enforced by the United Nations Security Council, the United States (including OFAC), the European Union, the United Kingdom (OFSI), or any other applicable authority.

"Wagering Requirement" has the meaning given in Section 9.

3\. ELIGIBILITY, RESTRICTED JURISDICTIONS AND RESTRICTED PERSONS

3.1  Age. The Services are strictly restricted to persons aged eighteen (18) years or older, or such higher minimum age as applies in the jurisdiction in which you are located. Where the applicable minimum age exceeds 18, the higher age applies. We operate age-verification controls and reserve the right to suspend any Account pending satisfactory proof of age. Where an Account is found to have been operated by a person below the applicable minimum age, all wagers will be void, all winnings will be forfeited, and verified deposits will be returned to the original funding source.

3.2  Capacity and own account. By registering you represent and warrant that: (a) you have full legal capacity to enter into this Agreement; (b) you are acting on your own behalf and not as agent, nominee, or trustee for any other person; (c) you are not accessing the Services in a professional or commercial capacity; (d) funds you use derive from lawful sources and are beneficially owned by you; and (e) your use of the Services does not contravene any law applicable to you.

3.3  Restricted Jurisdictions. The Services are not offered, and must not be accessed, from any of the following (each a "Restricted Jurisdiction"): the United States of America and its territories and possessions; any jurisdiction subject to comprehensive Sanctions, currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, Luhansk, Zaporizhzhia and Kherson regions; and any other jurisdiction notified on the Website from time to time. This list is subject to change without notice and it is your responsibility to check it before each use.

3.4  Restricted Persons. You may not open or operate an Account, and we will not knowingly provide the Services to, any person who is: (a) a U.S. Person as defined in Rule 902(k) of Regulation S under the U.S. Securities Act of 1933, as amended; (b) located, resident, incorporated, or ordinarily present in a Restricted Jurisdiction; (c) a person listed on, or owned or controlled by a person listed on, any Sanctions list; (d) a politically exposed person who has not passed enhanced due diligence; (e) an employee, officer, director, or contractor of the Company, or a member of their immediate household; (f) a person self-excluded under Section 16 or excluded by any regulator; or (g) a person previously terminated by the Company for breach of these Terms.

3.5  Geo-blocking and circumvention. We deploy IP geolocation, device fingerprinting, wallet screening, and blockchain analytics controls to prevent access from Restricted Jurisdictions and by Restricted Persons. Any attempt to circumvent these controls — including through use of a VPN, proxy, Tor, remote desktop, spoofed GPS, false residency declaration, or a mule account — is a material breach of this Agreement. In such case we may, in addition to our rights under Section 15: void all wagers placed from the Restricted Jurisdiction; withhold winnings derived from those wagers; and close the Account. Verified deposits, less amounts genuinely lost in play and less costs of investigation, will be returned to the original funding source subject to AML clearance.

3.6  Your responsibility for local law. Laws on online gaming and digital assets differ by jurisdiction and change frequently. You are solely responsible for determining whether your access to and use of the Services is lawful where you are located, and for any consequences of it not being lawful. The availability of the Website in your location is not, and must not be construed as, a representation by the Company that the Services are lawful there. If you are in any doubt, obtain independent legal advice before using the Services.

4\. ACCOUNT REGISTRATION AND SECURITY

4.1  Registration. You may register using supported credentials or by authenticating with a self-custodied Web3 wallet. You must provide information that is accurate, current and complete, and must keep it updated. We may refuse any registration at our discretion and without giving reasons.

4.2  One Account. You may hold one (1) Account only. Opening or operating multiple accounts (directly or through a related party, household member, shared device, shared IP, or linked wallet) is prohibited. Where multiple linked accounts are identified, we may close the duplicate accounts, void wagers placed on them, and forfeit any bonus funds and winnings derived from bonus abuse, while returning verified net deposits.

4.3  Security. You are solely responsible for safeguarding your credentials, two-factor authentication device, seed phrase, and private keys. The Company never holds, and cannot recover, the private keys to your self-custodied wallet. Any instruction received from an authenticated session will be treated as given by you. You must notify support immediately at support email on becoming aware of any unauthorised access. Subject to Section 17, we are not liable for losses arising from your failure to comply with this Section 4.3.

4.4  Verification triggers. We may at any time require re-verification of identity, address, source of funds, or source of wealth, and may suspend Account functionality (including withdrawals) pending completion. Such suspension is a compliance measure and does not constitute a breach of this Agreement by us.

4.5  Communications. You consent to receive contractual and service communications electronically at the email address registered to the Account. Marketing communications are subject to separate opt-in and may be withdrawn at any time.

5\. NATURE OF THE ACCOUNT AND ACCOUNT FUNDS

5.1  No deposit-taking, no interest, no investment. Your Account is a record of amounts available to you for the purpose of wagering on the Platform. It is not a bank account, e-money account, payment account, custody account, or investment account. Account funds do not accrue interest, are not invested on your behalf, and are not held for the purpose of generating a return.

5.2  No use as a payment or transmission service. The Account may not be used to transmit value to third parties, to convert between Digital Assets other than incidentally to gameplay, or for any purpose other than participation in the Services. Deposits made without a genuine intention to wager may be reversed, and repeated deposit-and-withdraw activity without material play will be treated as suspected money laundering and reported accordingly.

5.3  No guarantee against loss. Wagering carries a mathematical expectation of loss over time. The Company makes no representation that any User will profit from use of the Services.

6\. ANTI-MONEY LAUNDERING, COUNTER-TERRORIST FINANCING AND SANCTIONS

6.1  Programme. The Company maintains a risk-based AML/CTF programme consistent with the requirements of the Licence and with the Financial Action Task Force ("FATF") Recommendations, including customer due diligence, ongoing monitoring, enhanced due diligence for higher-risk relationships, record-keeping for a minimum of five (5) years, sanctions screening, and reporting of suspicious activity to the competent Financial Intelligence Unit.

6.2  Customer due diligence. We may require, at registration, before withdrawal, on reaching cumulative thresholds, or on a risk-triggered basis: government-issued photographic identification; proof of address dated within ninety (90) days; proof of source of funds and source of wealth; a liveness or video verification check; and evidence of ownership and provenance of the wallet used for deposit or withdrawal.

6.3  Blockchain analytics. Deposits and withdrawal destinations are screened using third-party blockchain analytics. We may refuse, freeze, or reverse a transaction, and may decline to process a withdrawal to a given address, where screening indicates exposure to darknet markets, mixers or tumblers, sanctioned addresses, ransomware, fraud proceeds, or other illicit typologies.

6.4  Sanctions. We will block any Account and freeze any funds where required by applicable Sanctions, and will report as required. Funds frozen under this Section may be retained for as long as required by law and may be surrendered to a competent authority on lawful demand.

6.5  No tipping-off. Where a suspicious activity report has been or may be filed, we may be prohibited by law from disclosing that fact or the reason for any restriction. Our failure or refusal to explain a restriction in such circumstances is not a breach of this Agreement.

7\. DEPOSITS

7.1  Supported assets and networks. Deposits may be made in the Digital Assets and on the blockchain networks listed in the Cashier. Deposits are credited after the required number of network confirmations. Minimums and any applicable fees are displayed in the Cashier at the time of the transaction. Deposits below the stated minimum threshold will not be credited to your Account, cannot be processed, and cannot be recovered or refunded due to network processing costs.

7.2  Network risk. You are solely responsible for selecting the correct asset, network, and destination address.  Unless expressly indicated otherwise in the Cashier, we do not accept direct transfers executed via smart contracts or token multi-distribution contracts (internal transactions). Assets sent on an unsupported network, to a deprecated address, or in an unsupported form (including tokens sent to a non-token address) may be irrecoverable. We will use reasonable efforts to assist with recovery where technically possible but give no undertaking that recovery will succeed and may charge a reasonable recovery fee.

7.3  Valuation. Where the Platform displays balances in a fiat reference unit, that display is indicative only, is derived from third-party price feeds, and does not represent a commitment by the Company to any exchange rate. All obligations are denominated in the relevant Digital Asset.

7.4  Third-party funding prohibited. Deposits must originate from a wallet or instrument beneficially owned and controlled by you. Third-party funding is prohibited and may result in the transaction being frozen and reported.

8\. WITHDRAWALS

8.1  Eligible Balance. You may request withdrawal of your Eligible Balance at any time, subject to: (a) completion of any outstanding verification under Section 6; (b) satisfaction of any applicable Wagering Requirement under Section 9; (c) resolution of any open investigation into suspected breach of these Terms; and (d) applicable minimums and network fees displayed in the Cashier.

8.2  Processing. Withdrawal requests are ordinarily processed within 24 hours of approval. Time taken by the blockchain network is outside our control. We do not guarantee any settlement time.

8.3  Withdrawal address. Withdrawals are paid only to a whitelisted address verified as belonging to you. In accordance with AML regulations, withdrawals must be remitted back to the same wallet address or source instrument from which the initial deposit was made (closed-loop policy), unless the Company, at its sole discretion and following enhanced due diligence, permits an alternative destination. Transactions broadcast to an address supplied by you are final and irreversible once submitted to the network, and cannot be recalled by the Company.

8.4  Permitted holds. We may withhold a withdrawal only for the reasons set out in Section 8.1, or where required by law, regulation, court order, or the Licence. Where a withdrawal is withheld we will inform you of that fact and, so far as we are lawfully permitted, of the reason and of the steps required to resolve it.

8.5 Withdrawal Limits. The Company reserves the right to apply daily, weekly, and monthly withdrawal limits as displayed in the Cashier or communicated to you. For large withdrawal amounts or jackpot wins exceeding  amount in equivalent value, the Company reserves the right to split and pay the total balance in reasonable installments over consecutive intervals (e.g., daily or weekly) until fully settled.

8.6. Maximum Payout Limit & Payment Schedules: Notwithstanding anything to the contrary in these Terms, the maximum aggregate payout or win amount that any User may claim or receive from the Company (regardless of the bet amount, accumulated multiplier, or total theoretical winnings across any game mode or single event) is strictly capped at $100,000 USD (or the equivalent in virtual items/cryptocurrency at the time of payout).

Any calculated winnings in excess of $100,000 USD will be automatically voided and forfeited. The Company reserves the exclusive and unrestricted right to divide, schedule, and distribute payout amounts of up to $100,000 USD in structured monthly or weekly installments at its sole operational discretion."

9\. WAGERING REQUIREMENT AND PLAY-THROUGH

9.1  Requirement. Funds deposited must be wagered a minimum of three (3) time (3.0x of the deposited amount) on Platform games before a withdrawal of those funds may be requested. This is a commercial term of the Services designed to prevent abuse of the Platform as a value-transfer or exchange mechanism, and is disclosed to you before each deposit. Wagers with minimal or no economic risk — including, but not limited to, placing bets simultaneously on opposing outcomes (e.g., red/black in roulette) or cashing out in multiplier/Crash games at odds below 1.10x — do not contribute towards this Wagering Requirement.

9.2  Wagering Requirement on Deposits: All deposited funds must be wagered (rolled over) at least one hundred percent (300% / 3x) in gameplay before a withdrawal request can be processed. The Company strictly prohibits the use of the Service for currency exchange, liquidity provision, or fund parking. Any withdrawal request made prior to meeting the minimum turnover requirement may be rejected at the Company’s sole discretion.

9.3  Bonus funds. Wagering requirements attaching to bonus funds, free bets, or promotional credits are set out separately in the Bonus and Promotions Terms and are additional to this Section 9.

10\. CANCELLATION, REFUNDS AND WITHDRAWAL RIGHTS

10.1  Completed wagers. Once a wager is accepted and logged by the game server, the round is executed and the outcome is final. Completed wagers are not refundable. This reflects the nature of the Services as the supply of gaming services fully performed at the moment of play.

10.2  Unplayed deposits. A request for the return of an unplayed, unwagered deposit may be made within fourteen (14) (or, where a longer period is mandatory under law applicable to you, that longer period) days of the deposit. The return will be made to the original funding source, subject to identity verification and deduction of unavoidable third-party network costs, and the administrative fee specified in Section 9.2.

10.3  Statutory rights. Nothing in this Section 10 excludes or limits any non-excludable statutory cancellation, refund, or consumer right available to you under the mandatory law of your place of residence.

10.4 Technical Errors and System Malfunctions. In the event that funds, winnings, bonuses, or any other credits are erroneously awarded or paid out to you due to a technical error, software glitch, bug, latency, calculation error, or malfunction of our systems or third-party service providers, we reserve the right to void all affected transactions and immediately deduct the erroneous amount from your account.

10.5 Abuse, Exploitation, and Unfair Advantage. If we reasonably determine that you have engaged in system abuse, exploited any bug or vulnerability, manipulated platform mechanics, utilized automated tools/bots, or engaged in any form of bad-faith or fraudulent activity to obtain funds or winnings, we reserve the right, at our sole discretion, to:

* (a) Void and cancel all associated winnings, bonuses, and transactions;
* (b) Confiscate any proceeds generated from such abuse; and
* (c) Suspend, restrict, or permanently terminate your account without prior notice.

10.6 Recovery of Erroneously Withdrawn Funds. If funds or winnings resulting from a technical malfunction or prohibited abuse have already been withdrawn by you prior to our discovery of the issue, you acknowledge and agree that such funds remain our property. You agree to return such amounts immediately upon demand, and we reserve the right to offset the outstanding balance against any future deposits, bonuses, or legitimate winnings credited to your account.

11\. GAMES, FAIRNESS AND MALFUNCTIONS

11.1  Game portfolio. The Platform offers interactive multiplier games (including "Crash"), slots, live dealer tables, table games, pools, streaks and quests. Certain games are supplied by third-party licensed content providers and are additionally subject to those providers' game rules, which are accessible in the game interface.

11.2  Return to Player. Theoretical Return to Player ("RTP") figures published for a game are long-run statistical averages calculated over a very large number of rounds. RTP is not a prediction of, and gives no entitlement to, any outcome or return over any individual session or period of play.

11.3  Malfunctions. A malfunction voids all pays and plays. Where a game, server, or network error occurs, the affected round will be voided and the stake returned. Where an error results in a credit to which you were not entitled, you must notify us promptly and we may recover the amount by adjustment to your Account balance. You may not knowingly benefit from an obvious error, mispriced multiplier, or display fault.

11.4  Disconnection. Where your connection is lost mid-round, the outcome is determined by the game server on the basis of the state at the point of interruption in accordance with the applicable game rules.

12\. LOYALTY POINTS

12.1  Nature. Loyalty Points are internal promotional units credited at the Company's discretion to recognise engagement with the Services. Points are: (a) not money, e-money, a stored-value instrument, or a claim on the Company; (b) not transferable, assignable, saleable, or exchangeable outside the Platform; (c) not redeemable for cash; (d) of no monetary value; and (e) not property of the User.

12.2  Consumptive use only. Points may be exchanged only for in-Platform benefits of a consumptive nature — such as bonus credits, free spins, tier status, or fee rebates — as published from time to time.

12.3  No entitlement. The accumulation of Points creates no offer, promise, representation, warranty, or obligation of any kind on the part of the Company, including as to the continuation of the programme or the availability of any particular benefit.

12.4  Expiry and modification. Points expire after amount of months of Account inactivity. The Company may amend earn rates, redemption rates, tiers, and benefits, or discontinue the programme, on notice published on the Website. Points forfeited on Account closure or expiry are not compensable.

12.5  Anti-abuse. Points obtained through bonus abuse, multi-accounting, automated play, or exploitation of a fault may be cancelled together with any benefit derived from them.<br>

13\. PLATFORM TOKENS

Sections 13.1 to 13.9 apply only if and when the Company makes a Platform Token available. Nothing in this Section constitutes an offer, invitation, solicitation, advertisement, or recommendation to acquire any Platform Token in any jurisdiction, and no Platform Token is offered under these Terms.

13.1  No offering under these Terms. These Terms govern the use of gaming services. Any issuance, distribution, or sale of a Platform Token, if it occurs, will be governed by separate documentation applicable to that event and will be conducted only in jurisdictions and to persons to whom such distribution may lawfully be made.

13.2  No offering to Restricted Persons. No Platform Token will be offered, sold, distributed, or made available to any U.S. Person as defined in Rule 902(k) of Regulation S, to any person located in a Restricted Jurisdiction, or to any person to whom such distribution would require registration, licensing, authorisation, or the publication of a prospectus, offering document, or crypto-asset white paper that has not been made. Any transaction in a Platform Token effected by such a person is in breach of these Terms and at that person's own risk.

13.3  Function. A Platform Token, if issued, is intended to function as a consumptive access and loyalty instrument within the Platform — for example, to access features, tiers, or in-Platform benefits. It is intended to be fully functional for that purpose at the point of distribution.

13.4  What a Platform Token is not. A Platform Token does not and will not represent or confer: (a) any share, unit, or equity interest in the Company or any affiliate; (b) any debt, loan, deposit, or claim for repayment; (c) any right to receive, or any entitlement to a share of, the revenue, profits, turnover, gross gaming revenue, net gaming revenue, or assets of the Company or any affiliate; (d) any dividend, distribution, coupon, interest, or yield; (e) any voting right, governance right, or right to participate in the management of the Company; (f) any right to a liquidation preference or to any distribution on winding-up; (g) any ownership of or security over any asset; or (h) any right, expectation, or promise of appreciation in value.

13.5  No pooling and no pro-rata entitlement. Any in-Platform benefit associated with holding a Platform Token is granted at the Company's discretion as a promotional incentive. It is not calculated as a share of Company revenue or profit, is not funded from a pool constituted as an entitlement of holders, and does not vary as a pro-rata function of the holder's share of total supply in the manner of a distribution on capital.

13.6  No reliance on the efforts of the Company for return. You must not acquire, and must not hold, a Platform Token with any expectation of profit, income, appreciation, or return, or in reliance on any managerial, entrepreneurial, developmental, promotional, or marketing efforts of the Company or any third party. The Company gives no undertaking to develop, promote, support, list, delist, buy back, burn, stabilise, or maintain a market or price for any Platform Token, and makes no representation as to liquidity or the existence of any secondary market.

13.7  Labels do not determine legal character. The Company does not, and does not purport to, determine the regulatory characterisation of any Platform Token in any jurisdiction. The descriptions in this Section reflect the intended design and function of the instrument; they are not a legal opinion and they are not binding on any court, regulator, or competent authority. You are responsible for obtaining your own legal, regulatory, and tax advice before acquiring or holding any Platform Token.

13.8  User acknowledgements. By acquiring or holding a Platform Token you acknowledge and agree that: (a) you have sufficient knowledge and experience to understand the risks; (b) you may lose the entire value of the Platform Token; (c) you are not relying on any statement by the Company as to value or return; (d) blockchain transactions are irreversible and the Company cannot recover tokens sent in error or to a compromised address; (e) protocol failures, smart contract vulnerabilities, forks, and network attacks may result in total loss; and (f) you bear sole responsibility for the tax treatment of your holding.

13.9  Modification and discontinuation. The Company may modify, suspend, or discontinue any Platform Token feature, benefit, or programme at any time, including where required by law, regulation, or the direction of a competent authority, without liability.<br>

14\. PROHIBITED CONDUCT

14.1  You must not: (a) open or operate more than one Account; (b) use bots, scripts, automated software, AI agents, or any tool that materially assists or automates play; (c) engage in collusion, chip dumping, matched betting across accounts, or bonus abuse, or low-risk wagering strategies designed to circumvent the Wagering Requirement; (d) exploit latency, arbitrage against a stale price feed, or take advantage of a known error or fault; (e) reverse-engineer, decompile, scrape, or interfere with the Platform, its APIs, or its security controls; (f) initiate a fraudulent chargeback or dispute; (g) use the Services to launder money, finance terrorism, evade Sanctions, or transfer value to a third party; (h) provide false verification documents; (i) permit any third party to use your Account; or (j) circumvent a self-exclusion or an Account closure.

14.2  Proportionate consequences. Where we reasonably determine that you have breached Section 14.1 we may, proportionately to the breach: suspend or close the Account; void the wagers affected by the breach; withhold or recover winnings and bonus funds derived from the breach; report the matter to the regulator, a payment provider, or law enforcement; and recover our reasonable direct costs of investigation. Save where a competent authority requires otherwise, or where funds are proceeds of crime or the product of the breach, verified deposits not lost in legitimate play will be returned to you. We will notify you of the determination and the grounds for it, so far as we are lawfully permitted, and you may dispute it under Section 19.

15\. SUSPENSION, CLOSURE AND DORMANCY

15.1  Your right to close. You may close your Account at any time via Account settings or by written request to  support email. On closure we will return your Eligible Balance subject to verification and to Sections 6 and 14.

15.2  Our right to close. We may suspend or close an Account: (a) for breach of these Terms; (b) where required by law, a regulator, or the Licence; (c) where the User is or becomes a Restricted Person; (d) where continued service would expose the Company to legal or regulatory risk; or (e) on thirty (30) days' written notice for convenience. Where closure occurs under (e), your Eligible Balance will be returned in full.

15.3  Dormancy. An Account with no login and no transaction for twelve (12) consecutive months is dormant. We will notify you at your registered email before applying any dormancy administration fee, which will not exceed amount per month and will never reduce a balance below zero. Dormant balances are dealt with in accordance with the requirements of the Licence and applicable law.

15.4  Survival. Sections 6, 13, 14.2, 17, 18, 19, 20 and 22 survive termination.

16\. RESPONSIBLE GAMBLING

16.1  Entertainment only. Gambling is a form of paid entertainment and must not be treated as a source of income, an investment, or a means of resolving financial difficulty.

16.2  Player protection tools. The following tools are available from within your Account and take effect immediately on confirmation: deposit limits; loss limits; wager limits; session time limits; reality-check reminders; cool-off periods; and self-exclusion for periods of six (6) months, one (1) year, five (5) years, or permanently. A request to decrease a limit takes effect immediately; a request to increase or remove a limit is subject to a cooling-off period of at least twenty-four (24) hours and to affordability review where applicable.

16.3  Effect of self-exclusion. During self-exclusion the Account is locked, marketing is ceased, and any attempt to open a new account will be blocked. Self-exclusion cannot be reversed before the elected period expires. Your Eligible Balance will be returned to you on self-exclusion.

16.4  Intervention. We monitor for markers of harm and may contact you, apply limits, or close an Account where we reasonably believe continued play is causing you harm. We will not treat such action as a breach by you.

16.5  Support. Confidential help is available from GamCare ([www.gamcare.org.uk](http://www.gamcare.org.uk)), Gamblers Anonymous ([www.gamblersanonymous.org](http://www.gamblersanonymous.org)), and Gambling Therapy ([www.gamblingtherapy.org](http://www.gamblingtherapy.org)).

17\. DISCLAIMERS AND LIMITATION OF LIABILITY

17.1  As is. Subject to Section 17.4, the Services are provided on an "as is" and "as available" basis, and all warranties, conditions, and terms implied by statute or common law are excluded to the fullest extent permitted by law.

17.2  Excluded matters. Subject to Section 17.4, we are not liable for: blockchain network congestion, reorganisation, fork, halt, or failure; third-party wallet, bridge, oracle, or smart contract failure; failure or error of a third-party game provider or price feed; your internet or device failure; loss arising from your breach of Section 4.3; loss of a Digital Asset sent to an incorrect address or network; the volatility or change in value of any Digital Asset or Platform Token; or losses you sustain in the ordinary course of gambling.

17.3  Cap. Subject to Section 17.4, our aggregate liability to you in contract, tort (including negligence), breach of statutory duty, or otherwise arising out of or in connection with this Agreement is limited to the greater of (a) the total amount you deposited to the Account in the six (6) months preceding the event giving rise to the claim, and (b) We are not liable for indirect, consequential, or special loss, nor for loss of profit, revenue, opportunity, data, or goodwill.

17.4  What is not excluded. Nothing in this Agreement excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded or limited, including non-excludable rights under consumer protection law applicable to you.

17.5  Indemnity. You will indemnify the Company against losses, liabilities, and reasonable costs arising from your breach of Section 3 (eligibility), Section 6 (AML), or Section 14 (prohibited conduct). This indemnity does not apply to the extent the loss arises from our own breach, negligence, or wilful misconduct.

18\. INTELLECTUAL PROPERTY, DATA AND TAX

18.1  Intellectual property. All intellectual property in the Platform, including software, game engines, marks, and content, belongs to the Company or its licensors. You receive a limited, revocable, non-exclusive, non-transferable licence to access the Services for personal, non-commercial use in accordance with these Terms. No other rights are granted.

18.2  Data protection. Personal data is processed in accordance with the Privacy Policy, which sets out the lawful bases for processing (including legal obligation for AML and KYC, and legitimate interests for fraud prevention), retention periods, international transfer mechanisms, and your rights of access, rectification, erasure, restriction, portability, and objection. Where the EU General Data Protection Regulation or the UK GDPR applies to our processing, we comply with it and you may contact our Data Protection Officer at DPO email and lodge a complaint with your supervisory authority.

18.3  Tax. You are solely responsible for determining, reporting, and paying any tax arising from your use of the Services, including on winnings and on any disposal of a Digital Asset. The Company does not provide tax advice and does not withhold tax on your behalf except where required by law.

19\. COMPLAINTS

19.1  Complaints must be submitted in the first instance to  support email with your Account identifier and the relevant transaction or round identifiers. We will acknowledge within amount of business days and aim to resolve within amount of business days.

19.2  If the complaint is not resolved to your satisfaction, you may escalate it to regulatory, free of charge to you. Escalation under this Section 19.2 does not affect any right you may have to bring proceedings, and does not require you to arbitrate before doing so.

20\. GOVERNING LAW AND DISPUTE RESOLUTION

20.1  Governing law. This Agreement and any non-contractual obligation arising from it are governed by the law. This choice of law does not deprive a consumer of the protection of mandatory provisions of the law of their country of habitual residence.

20.2  Negotiation. The parties will attempt in good faith to resolve any dispute through Section 19 before commencing formal proceedings.

20.3  Arbitration. Any dispute not resolved under Sections 19 and 20.2 will be referred to and finally resolved by arbitration under the Arbitration Rules; ; the tribunal is one (1) arbitrator; the language is English; and the proceedings may be conducted remotely and on documents only.

20.4  Individual basis; class action and jury waiver. Disputes will be arbitrated on an individual basis only. To the fullest extent permitted by applicable law, you and the Company waive any right to bring or participate in a class, collective, consolidated, or representative action, and waive any right to trial by jury. If this Section 20.4 is held unenforceable in relation to a particular claim, that claim will be severed and heard in court, and the remainder of Section 20 continues to apply.

20.5  Consumer carve-out. Where you are a consumer and mandatory law of your habitual residence gives you the right to bring proceedings in your local courts, or renders an arbitration agreement concluded before the dispute arose non-binding on you, nothing in Section 20.3 or 20.4 removes that right.

20.6  Small claims and injunctive relief. Either party may bring an individual claim in a small claims court of competent jurisdiction, and either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or prevent unauthorised access.

21\. FORCE MAJEURE

21.1  Neither party is liable for failure or delay in performance caused by an event beyond its reasonable control, including act of God, war, civil unrest, epidemic, act of a government or regulator, failure of a blockchain network or of critical third-party infrastructure, cyber-attack, or denial-of-service attack. Where such an event continues for more than sixty (60) days, either party may terminate this Agreement, and the Company will return your Eligible Balance.

22\. GENERAL

22.1  Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or if that is not possible, severed. The remainder of this Agreement continues in force.

22.2  No waiver. A failure or delay in exercising a right does not waive it.

22.3  Assignment. You may not assign this Agreement. We may assign or novate it to an affiliate or to a transferee of the business, provided your rights are not materially prejudiced.

22.4  Third parties. No person other than the parties has any right to enforce this Agreement, save that Company affiliates, officers, and licensors may enforce Sections 17 and 18.

22.5  Entire agreement. This Agreement is the entire agreement between the parties in relation to its subject matter and supersedes all prior statements, save that nothing excludes liability for fraudulent misrepresentation.

22.6  Language. The English-language version of this Agreement governs. Translations are provided for convenience only.

22.7  Notices. Notices to you are given to your registered email address. Notices to us must be sent to legal email and to the registered office in Section 1.1.<br>

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